Refund and Returns Policy

Last Updated: October 10, 2024

Thank you for shopping at SpyHub.store. We aim to ensure that our customers are completely satisfied with their purchases. However, if you are not fully satisfied, we’re here to help. Please read the details of our Refund and Returns Policy below.

Returns

We accept returns for eligible products. If you are unsatisfied with your purchase, you may return the item within 7 days from the date of delivery for a refund, subject to the terms and conditions outlined below:

• Condition: Items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories included.
• Non-returnable Items: Certain items such as software, digital downloads, customized products, intimate or personal care items, and certain electronics may not be eligible for returns.

To start the return process, please contact us at [billing@SpyHub.store] within 7 days of delivery to receive instructions for returning your item.

Return Process

Once you have contacted us, please place the item securely in its original packaging. Please do not send any returns without prior approval.

1. Package the items securely.
2. Follow the instructions provided in our email to return the items.

Please note that you will be responsible for the cost of return shipping. We strongly recommend that you use a trackable shipping method for all returns.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return within 14 days of receiving the item. If the return is approved, a refund will be issued to the original method of payment.

Please note the following:

• Shipping fees and any additional charges (such as customs fees) are non-refundable.
• Refunds may take 1-2 billing cycles to appear on your credit card statement or in your account, depending on your payment provider.

Damaged or Defective Products

If you received a damaged or defective product, please email us at [billing@SpyHub.store] with proof of the damage (clear photos of the product and packaging) within 3 days of receiving the item. We will assess the issue and provide a replacement or refund accordingly.

Order Cancellation

You may cancel your order within 30 minutes of placing it. After that time, the order will be processed, and we will not be able to cancel it.

For cancellations, email us immediately at [billing@SpyHub.store] with your order number.

Exceptions

We do not accept returns or refunds for the following:

• Items marked as final sale or clearance
• Customized products
• Gift cards
• Downloadable software products

Late or Missing Refunds

If you haven’t received your refund after 14 days of approval, please check your bank account again or contact your credit card company. If the refund is still not reflected, contact us at [billing@SpyHub.store] for further assistance.

Cryptocurrency Refunds

If you made a payment via cryptocurrency, refunds will be issued in cryptocurrency based on the equivalent amount in USD at the time of the refund transaction.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, feel free to contact us at [contact@SpyHub.store].